Job Description

Usher Position At Honda CenterHonda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you're looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center. Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.Job Title: UsherThe starting hourly rate for this position is $19.50 per hour. The Honda Center is looking for enthusiastic ushers to provide excellent customer service to our guests. Ushers must maintain the Honda Center's quality standards in creating a safe, fun, and seamless experience for all the guests. It is our goal to make our guests' experience at the Honda Center as enjoyable and pleasant as possible. An usher presents a friendly and personal demeanor to guests at all times and is readily able to assist at all times. The ideal candidate will have experience with client-facing, in-person customer service.ResponsibilitiesUshers are responsible for assisting guests at various public gatherings or entertainment eventsDuties within Event Services include ticket taking, ticket verification, club, suite and general seating assistance, elevator assistance, program distribution, facility locator such as restrooms and all other guest relationsEntry process into the Honda Center allowing guests' event access, verification of valid tickets, scanner usage/knowledge, providing general directions and assisting with handouts including lifting and moving boxes to various locationsResponsible for a variety of areas including elevators, stairwells, aisles, and lobbiesUsher will conduct ticket verification for assigned section, direction to specific seat, assist with resolving ticket issues and those requiring special seating needsStand at the top of assigned section with the regular intervals of walking up and down the stairs to ensure guest needs are being metResponds in a timely manner to the guests' needs and reports any concerns to the supervisorUshers may be assigned to work in confined areas such as elevatorsFollows proper procedures during evacuations and emergenciesPerforms other related duties as assignedSkillsHigh School diploma or equivalentMinimum 18 years of ageMust possess excellent interpersonal skills and diplomacyStrong oral communication skillsAbility to climb up and down stairs at varying inclinesWorks well with others; establishing and maintaining effective relationships with fellow workers and supervisorsAbility to walk and/or stand for extended periods of timeFlexible schedule – candidates must be able to work 80% of all monthly events; ability to work nights, weekends and holidays as requiredAbility to work in various climatesKnowledge, Skills, and ExperienceEducation - High School Diploma or EquivalentExperience Required - 0-1 YearCompany: Anaheim Arena Management, LLCWe are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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