Job Description
Guest Experience Coordinator
National Corporate Housing | Home, Wherever You Are
National Corporate Housing is seeking a service-oriented
Guest Experience Coordinator
to deliver an exceptional experience for our residents before, during, and after their stay. This hands-on role includes coordinating apartment readiness, supporting guests in real time, and ensuring each move-in and move-out is seamless. The ideal candidate is organized, dependable, and passionate about going above and beyond for customers.
At National, we don’t just provide housing, we create home-like experiences for global business travelers and relocating professionals. With 28+ offices worldwide, we’re a trusted leader in
customized corporate housing
and
360-degree services
that make transitions seamless.
Expectations for Success:
Conduct pre-move-in and post-move-out walkthroughs to assess condition and ensure readiness
Document and escalate any issues, damages, or concerns in a timely manner
Deliver an outstanding guest experience by serving as the go-to contact throughout the resident’s stay
Respond to guest needs promptly, including local travel to deliver items or resolve issues
Personalize move-in gifts and maintain inventory of welcome materials
Maintain and track local lockbox inventory for guest access
Coordinate with vendors for furniture and service deliveries, pickups, and installations
What Makes This Role Unique?
Dynamic work, no two days are the same
You won’t be tied to a desk. Expect to be on the go and interacting with apartments and guests
Direct influence on guest satisfaction and company reputation
Join a collaborative and supportive local team
Who You Are:
A personable self-starter with strong communication skills
A “whatever it takes” attitude toward providing the ultimate guest experience
A reliable team player who thrives in a fast-paced, flexible environment
Comfortable with local daytime travel for apartment inspections and deliveries
Familiar with basic computer programs (Microsoft Office, Outlook, etc.)
High school diploma or GED required; must be at least 18 years old
Benefits:
Competitive Base Salary
$18.99- $23.41/hour
Medical, dental, and vision insurance options
401k plan with discretionary match
Company paid life insurance, short term disability, and long term disability
Supplemental life insurance, critical illness, accident, and identity theft protection
One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
Inclusive Awards and Recognition Program
Vacation, sick, and floating holidays
Paid time off
Paid volunteer time
Wellness program
Complimentary use of corporate apartments for vacation or travel (when available)
National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.
Additional Information:
Fair Labor Standards Act (FLSA): Non-Exempt
Will not provide assistance with relocation costs
National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Job Tags
Temporary work, Work at office, Local area, Worldwide, Relocation, Flexible hours